Frequently Asked Questions

The following FAQ answers basic questions you may have about how to order, how much custom embroidery costs, etc.

How much does it cost?: The price depends on the size and complexity of your design, if any, apparel you order or provide yourself.
Is there a Minimum Order?: No! There is no minimum order size. Once you pay for the design setup (see below), you can order one unit or 1,000 for no extra charge.; We don't mark up the cost of the apparel we purchase for your project. We don't charge a minimum fee. What we DO charge is the cost for freight to ship your apparel from the manufacturer to us, as well as for shipping the final embroidered product from us to you.
What is Design Setup?: Design Setup, or digitizing, is the art of converting an image into a pattern of embroidery stitches using special embroidery software. The better the quality of the design, the more accurate the digitized design will be. Different types of apparel may require different digitizing techniques to sew properly. Digitized designs can only be re-sized a maximum 20%. Additional costs will be incurred if a change or addition to the design is made. E-mail, fax or mail us your design for a free evaluation and quote!
How much does Design Setup cost?: Design Setup Fee: The fee for this process is based on the size and complexity of the design, and is a one-time only charge. Once an image has been digitally converted it can be re-used. Digitizing fees average between $45.00 – $350.00 per design. Payment is due upon review.
What thread colors are available?: Image Apparel will match thread color to the art work provided, using the threads from the following chart. If you would like, a sew-out example may be sent to you for review.
– Thread Chart.
What apparel items are available?: The following companies are our favorite suppliers. You are welcome to browse their sites and tell us the product number, size, and color of the items you want and we will order them for you. You may also just tell us what you want and we will be glad to find it for you.
– Broder Brothers
– Ottocap
– TriMountain
Can I supply my own items to be embroidered?: Absolutely! Image Apparel accepts customer-supplied items, with prior approval to ensure that the product suits the embroidery application. You should keep in mind that occasional machine malfunction or operator error may cause damage to apparel. To date, Image Apparel has had only two incidents causing loss of apparel. Note that the industry standard for acceptable losses is 2% on each order.
How long will my order take?: We fill orders on a first-come, first-served policy. Depending on the size of your order, the shipping date is usually 2 – 5 days after the date when materials are received and the sew-out is approved.
Do you guarantee your work?: Image Apparel guarantees merchandise against defects in workmanship. Any product shipped with a defect in workmanship will be replaced at no additional charge.
What is your Privacy Policy?: Image Apparel is in the commercial embroidery business, not the business of selling our customer information. We respect your privacy. Any information you provide will only be used to process your order and/or request for information. We will never sell or distribute any of your information to a third party unless ordered to do so by a court of law.
What type of payments do you accept?: We accept payment by VISA, MASTERCARD, and PAYPAL.
Which shipping provider do you use?: All orders are shipped UPS Ground unless you request otherwise.
Is embroidery laundry-safe?: Embroidery is more vibrant, more durable, and more substantial than silk-screened prints or heat-transferred images.; The embroidery thread we use will not stretch, shrink, or fade. Follow the laundry or dry cleaning instructions on the apparel. If after laundering, the design puckers slightly due to a slight shrinkage of apparel, just press with an iron, usually from the back side, using heat settings as instructed on apparel. We will not embroider any textile material that is unable to support this type of embroidery stitching.

If you have a question that was not answered here, then please Contact Us.

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